Teléfonica

Telefónica

Customer Experience Department

1 Challenge

The Customer Experience Department of Telefónica periodically calls for training and promotion sessions, not only for its employees, but also for its clients. Measuring the satisfaction of the people who attend these kinds of events is essential to improve their quality and adjust the content to what is demanded by the audience. The measurement must be done with a tool adaptable to the corporate look and feel of Telefónica.

2 Solution

Civiciti helps the Customer Experience Department of Telefónica in the configuration of all the surveys of its training events. We also offer not only technical assistance, but also consultancy regarding the posing of the questions and the general design of the survey.

3 Results

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Until now, many surveys have been carried out in more than 50 training processes in the eastern part of the Iberian Peninsula.

Telefónica departamento de experiencia

4 Points to remark

  • Delivered professional consulting services.
  • Surveys 100% personalized with the look and feel of the company.
  • Maximum speed in the knowledge of the answers.
  • Results in real time.